Or “The Medium is Not the Message”
In a guest post on The Copyblogger, Bob Hoffman takes the stand that the Internet is not interactive for “the vast majority of users”. He goes on to define interactivity as “the ability to interact with the content of the medium, not just the medium.”
I disagree. First, most people at some point or another have used highly-interactive websites like Facebook, MySpace, even MSN Games (which has been around since what, the 90s?) These are clear examples of interacting with the content. Then there are bookmarking sites, forums, chat rooms, and adjusting the font size of a web page. Even choosing which content to access next by clicking a link is interactive.
But I’m going to take this one step further and state that I disagree with Bob’s definition. For me, the Internet is not about interacting with websites, it’s interacting with people. I bought an image in 1996 from a store in Phoenix I found through the Internet. Got the phone number, called the owner, and ordered it. That is interactivity, because it helped connect two people who likely never would have met.
Today, the site content is definitely more interactive. You can complete a sale without ever actually talking to anybody, though you still have the option of meeting people you never would have otherwise. (And how cool is that?)
Defining “The Global Village”
The Internet emerged about the time that the idea of the “Global Village” started coming into vogue. I don’t think this is a coincidence. Yes, we could say that globalization was and would continue to develop as a driving force without the Internet, but it certainly sped up the process. It also brought it down to the level of the individual, so that instead of just ABC Company purchasing goods from Beijing Emporium, Joe Smith could too.
And that is interactivity.
Now the main point of Bob’s post was regarding “social marketing” and I’m not going to argue with him that there are a lot of unfulfilled dreams. But I think that the potential is still there too, we just have to look at it a different way. Internet marketing isn’t sticking in ads like you would on TV. It’s taking advantage of the medium, and finding new ways to deliver the message that plays to its strengths.
As Tom Chandler has mentioned on occasion, it’s all about engaging the consumer, not interrupting them. Deliver the right message to the right people and the right time is basic marketing. Adapting that premise to Internet and social marketing is the challenge.
What do you think? Is the Internet interactive? Are there better ways to market ourselves and our clients on the Internet?
~Graham